Service Level Agreement - DashClicks
Platform

Analytics

Monitor and report on all of your marketing campaigns in one place.

Contacts

Manage your contacts with the power of the DashClicks ecosystem at your fingertips and let the real fun begin.

Conversations

All your communications in one dashboard, across all channels, with your entire team.

Dashboard

Use dozens of pre-built widgets across all your apps and pull your data into one unified dashboard.

Deals

Bring automation to life when managing leads and deals within your sales pipelines.

Forms

Create custom forms for any type of data collection in style with our easy to use, drag and drop form builder.

Inbound

Track all inbound leads and notify your team by connecting websites, sales funnels and other third party applications.

InstaReports

Create in-depth performance reports in seconds to help close deals faster.

InstaSites

Create a custom website in seconds from hundreds of niche templates.

Projects

Manage all your ongoing clients from one centralized project and management system.

Reputation

Manage your reviews across multiple sources from one dashboard and win more customers.

Sites

Use our drag and drop website builder and take control of your website without any IT or coding knowledge.

Templates

One organized place for all your custom templates that can be used throughout the ecosystem.

Resources

  • Apps
  • Integrations
  • Utilities
  • API
  • Zapier
View all Platform
Fulfillment

White Label Content

Deliver your clients beautiful and unique written content like clockwork to help generate more organic traffic to their websites.

White Label Facebook Ads

Drive qualified sales and leads by utilizing our Facebook and Instagram ads services for your clients.

White Label Google Ads

Our conversion focused Google Ads campaigns will help drive leads and sales for your clients.

White Label TikTok Ads

Obtain endless engagement from your audience with the help of our TikTok Ads fulfillment services.

White Label Listings

Syndicate your clients business location to over 70+ directory listings and start creating local awareness.

White Label SEO

Impress your clients and get their website ranked #1 for multiple search terms in Google, Yahoo and Bing.

White Label Social Posts

Social media posts syndicated to the top social media outlets to help drive more engagement for your clients.

White Label Backlinks

Dominate off-page SEO with our white-label Backlink services and get rankled higher in search engines.

View all Fulfillment
Solutions

Agencies

Owners are looking for better ways to manage their business, far beyond lead generation. Be the hero and provide them with an all-in-one solution.

Coaches

You can now leverage the DashClicks ecosystem in your core coaching offerings.

Directories

Let every business listed in your directory harness the power of the ecosystem, all under your brand.

Hosts

Decrease churn, increase ARPU and separate yourself from competition by offering a full-stack business management solution, all under your brand.

SaaS

Start offering a full-stack business management platform to your user base and increase ARPU.

View all Solutions
Pricing
Schedule Demo
Support
Login
Get Started
Support
Login
Try it free

Service Level Agreement

  • Terms of Use
  • Service Policy
  • Service Level Agreement
  • Privacy Notice
  • Minimum Advertised Price Policy
  • Cookie Policy
  • Consent Policy
  • Anti Spam Policy
  • Affiliate Terms and Conditions
  • Acceptable use policy

Effective: October 30, 2020

This Service Level Agreement applies to DashClicks, LLC (“DashClicks”) customers with active subscriptions to DashClicks’s Services (each, a “Client”). For its Clients, DashClicks will provide the following service levels for the Services as set forth below.

1. Service Availability. DashClicks will use commercially reasonable efforts to make the Services available at least 99.5% of the time in a Reporting Period (“Service Availability Commitment”), excluding for Maintenance Time and Excluded Time.

  • (a) “Maintenance Time” means the time (in minutes) for (i) maintenance periods scheduled with advance notice to Client to perform system maintenance, backup, and system updates and upgrades for the Services and (ii) emergency unscheduled maintenance. Emergency maintenance will be undertaken when, in DashClicks’s sole reasonable discretion, it is deemed necessary to prevent prolonged loss of Service Availability, harm to DashClicks’s systems, or other material adverse consequences. DashClicks will endeavor to provide advance notice of such maintenance to Client when practicable, depending on the circumstances.
  • (b) “Excluded Time” means any time (in minutes) the Services are unavailable to Client due to: (i) any event or circumstance beyond the reasonable control of DashClicks, including natural catastrophes, governmental acts, war, terrorism, labor strikes or difficulties, interruptions or failure of the Internet, failures of third-party network connections, or service outages of third-party service providers; (ii) Client’s programming of or modifications to its APIs in a manner that affects its ability to interact or communicate with the Services; (iii) equipment, software, or other technology of Client or a third party that are not within the primary control of DashClicks; (iv) Client’s use or attempted use of the Services in a manner not approved or authorized by DashClicks, and/or (v) interruptions caused by the negligence, error, or omissions of Client.
  • (c) “Reporting Period” means a calendar month.
  • (d) “Unscheduled Downtime” means total time in minutes of any unavailability of the Services that occurs other than due to Maintenance Time or Excluded Time.
  • (e) “Service Fees” means fees paid by Client for access to and use of the Services.
  • (f) “Services” means the software-as-a-service or hosted services described in the Underlying Agreement.
  • (g) “Service Availability” will be calculated for each Reporting Period as follows, expressed as a percentage:
  • (h) “Underlying Agreement” means the agreement between DashClicks and Client pursuant to which DashClicks provides the Services.

2. Defined Terms. Capitalized terms will have the meanings provided in this Section 2 or as otherwise defined in this Service Level Agreement:

3. Service Credits for Service Availability. If DashClicks does not meet the Service Availability commitment in a Reporting Period, Client will be eligible to receive a service credit equal to:

SERVICE AVAILABILITY CREDITS
< 99.5% – 98% 5% of the applicable monthly Service Fees paid by Client for the Reporting Period
Less than 98% 10% of the applicable monthly Service Fees paid by Client for the Reporting Period

 

4. Request for Service Credit. Client must make a request for a credit within ten business days after the end of the relevant Reporting Period. All credit requests will be verified against DashClicks’s system records. The service credits will then be applied to reduce, on a dollar for dollar basis, the amount payable by Client for the following Reporting Period.

5. Termination. Client may terminate the Underlying Agreement upon five days’ written notice to DashClicks if the Service Availability falls below 98% in each of three consecutive Reporting Periods or four or more Reporting Periods in a six-month consecutive period. Client must exercise the termination right within 10 business days of the end of such three-month or six- month period, as applicable. If Client exercises its right to terminate pursuant to this Section 5, Client will not be entitled to any service credits.

6. Sole Remedy. This Service Level Agreement sets forth Client’s sole and exclusive remedy for DashClicks’s failure to meet the Service Availability Commitment.

7. No Other Modification. Except as expressly provided herein, the Underlying Agreement remains unmodified in all respects and in full force and effect. This Service Level Agreement shall be governed by and construed and enforced in accordance with the laws of the State of Florida, without regard to conflict of law rules or principles (whether of Florida or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any disputes arising out of this Service Level Agreement shall be resolved in accordance with the terms of the Underlying Agreement. DashClicks may amend this Service Level Agreement from time to time in its sole discretion upon written notice to Client.

Platform

  • Tour Platform
  • Apps
  • Integrations
  • Utilities
  • Zapier
  • API Docs

Fulfillment

  • Tour Fulfillment
  • White Label Facebook Ads
  • White Label Google Ads
  • White Label TikTok Ads
  • White Label SEO
  • White Label Backlinks
  • White Label Social Posts
  • White Label Content
  • White Label Listings

Solutions

  • Tour Solutions
  • Agencies
  • Coaches
  • SaaS
  • Hosts
  • Directories

Resources

  • Blog
  • Demo
  • Comparisons
  • Help Docs
  • Status
  • Roadmap

DashClicks

  • Pricing
  • Company
  • Security
  • Affiliates
  • Careers
  • Contact Us
  • Watch demo
  • Watch demo
  • Watch demo
  • Watch demo
  • Watch demo
  • © 2023 DashClicks™
  • |
  • Legal Center