Service Policy

Refund Policy

All Services offered by DashClicks are pre-paid, or are on a pre-paid subscription basis which are non-refundable. Based on the purchased services, DashClicks is required to add such services to softwares immediately after the purchase. The setup process is initiated immediately after the purchase. The monthly maintenance services are initiated by the monthly recurring subscription. All sales are final. No refunds or credits are applicable as software fees and labor costs are incurred by DashClicks once the payment has been processed for both the initial purchase fees and the monthly recurring subscription fees.

Cancellation Policy

All Services offered by DashClicks are pre-paid, or are on a pre-paid subscription basis which are non-refundable. In order to protect clients from unintentional service interruption, cancellation requests must be made through the DashClicks platform, you may click the billing tab and then in the subscriptions section you will have the option to cancel a subscription. You may request more information in regards to cancelling a services with DashClicks by providing an email to cancel@dashclicks.com. We will phone you to confirm any such request. The notice must be received by DashClicks prior to your payment processing for your next bill date. You may be obligated to pay additional fees related to the cancellation. Cancellation requests made after either the initial purchase charge or the monthly recurring subscription charge will only stop all the following monthly recurring subscription fees from being charged. DashClicks does not refund partial month payments. Upon finalization of a cancellation request regarding a service/subscription: No future payments will be processed, all work will cease to continue, all data corresponding to the service will be discarded, and access to the platform for that subscription will not be available for your client.

Chargebacks: We work to resolve any disagreements with our clients mutually. In the event a chargeback is initiated with our merchant, we will assess your account with a $50.00 fee, per chargeback, regardless of the outcome. In addition, any outstanding balances accumulated as a result of the chargeback(s) will have to be paid before we reactivate the subscription, render any service, or share any files. Following a chargeback that was not resolved, the client will be banned from using the DashClicks platform and all related DashClicks services.

Disputes: In the event a dispute is initiated, we will assess your account with a $50.00 fee, per dispute, regardless of the outcome. Any disputes related in any way to the service/subscription may lead to legal proceedings. You agree to submit to the jurisdiction regarding any legal proceedings which will be governed in the State of Florida. You agree not to initiate any legal proceeding against DashClicks in any other state. Following a dispute, the client will be banned from using the DashClicks platform and all related DashClicks services.

Paused Service(s)

In the event a request is received by DashClicks to Pause a subscription, the notice must be received by DashClicks at least seven days prior to your next bill date. Upon approval of the Pause request all work will be ceased, any upcoming payments will be paused for up to 30 days, and all data related to the service will remain in our system for the time period mentioned. Once the 30 days has past, and DashClicks has not yet received a notice to continue the service, with or without notice to the agency, DashClicks will treat the situation as a cancellation. Any work related to the service will be stopped immediately. Any data related to the service in question will be discarded. Any unpaid balances will be due immediately. In the event a request is received by DashClicks to Pause a subscription after the pre-paid payment has processed, no refund or credit will be assessed.

Facebook/Instagram Ad Campaigns: Pausing an entire campaign, pausing ads, or shutting down a campaign for a brief period does not account for the payments related to your subscription fees to DashClicks to be paused. If the credit card on file in the Facebook/Instagram platform used to pay for the ad spend is declined and as a result the ads are not running, this also does not account for the payments related to your subscription fees to DashClicks to be paused. DashClicks will collect subscription fees for the Facebook/Instagram Ads service regardless to the status of the ads/campaign as software fees and labor costs are incurred by DashClicks for such campaigns. To pause/stop the subscription fees related to a campaign from DashClicks, you must contact DashClicks at least seven days prior to your next bill date as mentioned above. If a payment has not processed due to any reason for an active campaign, DashClicks has the right to shut down/dismantle your campaign and discard any related data immediately.

Google/Bing Ad Campaigns: Pausing an entire campaign, pausing ads, or shutting down a campaign for a brief period does not account for the payments related to your subscription fees to DashClicks to be paused. If the credit card on file in the Google/Bing platform used to pay for the ad spend is declined and as a result the ads are not running, this also does not account for the payments related to your subscription fees to DashClicks to be paused. DashClicks will collect subscription fees for the Google/Bing Ads service regardless to the status of the ads/campaign as software fees and labor costs are incurred by DashClicks for such campaigns. To pause/stop the subscription fees related to a campaign from DashClicks, you must contact DashClicks at least seven days prior to your next bill date as mentioned above. If a payment has not processed due to any reason for an active campaign, DashClicks has the right to shut down/dismantle your campaign and discard any related data immediately.

Listings Manager: Upon a request to pause any active subscription that is for the Listings Manager service or that includes the Listings Manager service, DashClicks must inactivate the service and all related data. The Listing profiles included in the service will be unpublished and the profiles will not be viewable on the internet. The Listing profiles will be stored on a DashClicks server including all related data to the Listings Manager service for up to 30 days. To prevent the Listing profiles and related data from being discarded, be sure to contact DashClicks to lift the pause before the 30 day grace period is over. Once the pause is lifted, DashClicks will reactivate the service and all related data to the service and republish the profiles to be viewable on the internet.

Website Builder: Upon a request to pause any active subscription that is for the Website Builder service or that includes the Website Builder service, DashClicks must inactivate the service and all related data. The Website will be unpublished and will not be viewable on the internet. The website will be stored on a DashClicks server including all related data to the website for up to 30 days. To prevent the website and related data from being discarded, be sure to contact DashClicks to lift the pause before the 30 day grace period is over. Once the pause is lifted, DashClicks will reactivate the service and all related data to the service and republish the website to be viewable on the internet.

Bill Date Adjustment

Bill dates are when your initial payment is processed, the same date will be used moving forward on a month to month basis. DashClicks integrates directly to multiple softwares and directly to our fulfillment centers, due to the strict scheduling to operate on global level, bill dates can not be moved.

Declined Payments

Declined payments for an active subscriptions may result in service interruption. If for any reason, a payment for an active subscription is declined, you must contact DashClicks immediately to resolve the delinquent payment. DashClicks may contact you to resolve the issue, but the responsibility to resolve the issue resides on the account owner. You may update your payment information through the DashClicks platform in the billing tab. If the issue can not be resolved immediately, a grace period of up to 5 business days will be granted in which services will continue, and all corresponding data will remain in our system. During the grace period, if you do not communicate with DashClicks in regards to satisfying the balance, or if you are unreachable, DashClicks may attempt to process the payment with the credit card that was previously authorized on the account. Once the grace period is over, and no communication was made, or if you were unreachable, DashClicks will treat the subscription as a cancellation. To prevent service interruption, loss of data, and reactivation to a previously active subscription, be sure to communicate with DashClicks prior to the declined payment or directly after.

Late Payments

Any late payments received by DashClicks for an active subscription may be subject to a $20 late fee. If you are aware a payment will not process on its scheduled Bill Date, please contact DashClicks to make an arrangement to not accrue additional fees.

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